How can I pay?
Our website directs you to pay with PayPal or Bank Transfer when you continue through the checkout. This means we don’t see your card details and your payment is secure.
The following methods of payments are available:
- Debit Card
- Bank Transfer
When will my order be delivered and can I track it?
If your order is being delivered by Carrier we have the option to add either your phone number or email address to the order so you will receive a email or text on the day your delivery is due to arrive. The Carrier’s website can also be used to track a parcel.
Can I return goods/cancel my orders?
Under the Distance Selling Act, you have the right to return any merchandise except items made on special request. Notice to return a product must be given within 14 days of receipt and it must be received back in a resalable condition for a refund to be given. If you choose to return any product to us, you are responsible for the carriage fees, we are not responsible for any loss or damage in transit or due to bad packing. If you are returning these goods via Royal Mail please obtain a sales receipt and certificate of posting. No refunds can be given without proof of posting. If an item is too large or bulky to send by Royal Mail a courier collection can be arranged. If you wish to cancel your order or your goods arrive damaged, please email us at firstname.lastname@example.org. Refunds on return postage on these items will only be given at the basic carriage rate.