Returns & Refunds
Here at https://britwoodltd.co.uk, we aim to supply wooden legs and furniture components of the highest quality. We want to ensure all of our customers are satisfied with their purchase and therefore have a stringent quality process in place before any of our products are dispatched for delivery.
If you are not happy with your order, simply return the product to us in its original packaging with 14 days and we will process a full refund excluding postage. This applies to all products that are not customised in any way.
Under the Distance Selling Regulations you do not have a right to cancel or Amend your order once the order has been placed and accepted if your order is a custom order.
All our products are professionally packed using quality materials to ensure that your legs/components arrive in perfect condition.
We retain the right to apply a charge of 15% of the cancelled order value to cover the time taken to pick item, pack item, unpack item and restock the item in the warehouse. This will also cover the administration and handling costs involved in the cancellation of orders.
You must report any damages caused by delivery within 7 days of receiving your order. We regret we are unable to accept any damage claims after this time. Once you have notified us of the damaged goods the company will replace your order.